FAQ Help Center
We have compiled answers to the most common questions our customers ask. Browse through the sections below or contact us directly for personalized support.
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Warranty Program
Our warranty covers any defects in materials or craftsmanship for all Lao Herbs products. If your item arrives damaged or does not perform as described within 30 days of purchase, we will replace it or issue a full refund. Simply contact our support team with your order number and a photo of the issue.
To file a warranty claim, email us at zwliao2025@gmail.com with your order number, a description of the issue, and a photo of the product. Our team will review your claim within 48 hours and respond with next steps, whether that is a replacement, repair, or refund.
We offer international shipping to most countries worldwide. Standard shipping typically takes 7 to 14 business days, while express options are available at checkout for faster delivery. All orders are carefully packaged to preserve the freshness and quality of our wild-harvested herbs and natural products.
We accept returns within 30 days of delivery for unopened products in their original packaging. If you are unsatisfied with a product, contact us to initiate a return. Once we receive the item, we will process your refund within 5 to 7 business days to your original payment method.
Free shipping applies to your original order only. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product. In those cases, we will provide a prepaid return label at no cost to you.
Gift cards are available for purchase on our website under the Shop section. Choose your desired amount, add it to your cart, and complete checkout. The gift card will be delivered via email with a unique code that can be redeemed at checkout on any Lao Herbs product.
Coupon codes can be applied at checkout for discounts on eligible products. Only one coupon code may be used per order. Some promotions may have minimum purchase requirements or exclusions. Sign up for our newsletter to receive exclusive offers and be the first to know about seasonal sales.
Can’t find an answer?
Our team is here to help. Reach out to us anytime and we will get back to you within 24 hours.
Returns & Exchanges
Yes, you can return or exchange your order within 30 days of delivery. Products must be unopened and in original packaging. Contact our support team with your order number to start the process. We will provide instructions for shipping the item back and processing your exchange or refund.
Contact us with your order number and reason for return. We will send you a return authorization and shipping instructions. Pack the item securely and ship it back. Once we receive and inspect it, we will process your refund or exchange within 5 to 7 business days.
Yes, we run seasonal sales and special promotions throughout the year. The best way to stay informed is to subscribe to our newsletter or follow us on social media. Subscribers often receive exclusive discount codes and early access to limited-time offers on our premium herbal products.
Currently, Lao Herbs sells exclusively through our online store at laoherbs.com to ensure product quality and freshness. We ship internationally to most countries. If you are interested in becoming a retail partner in your region, please reach out to us via email for partnership opportunities.
Contact our team for more information. We are always happy to help with any questions about our products or services.
Yes, if you originally used a discount code on your purchase, the same discount will be applied to your exchange item. If the exchange item has a different price, the difference will be adjusted accordingly. Contact our support team to ensure the discount is properly applied.
Contact our team for more information. We are always happy to help with any questions about our products or services.
We currently operate as an online-only store and do not have physical retail locations. All returns must be shipped back to our fulfillment center in Laos. We will provide you with the return address and shipping instructions once your return request is approved by our team.
Shipping & Recent Orders
All orders are shipped from our facility in Vientiane, Laos via trusted international carriers. We use protective packaging to ensure your herbs and natural products arrive in perfect condition. You will receive a tracking number by email as soon as your order has been dispatched.
Sometimes USPS tracking may show a delivery status when the package has actually been handed to a local postal service for final delivery in your country. This is common with international shipments. Allow 2 to 3 additional business days for the package to reach your doorstep.
International orders typically arrive within 7 to 14 business days depending on your location and the shipping method selected. Orders to the United States and Europe usually arrive within 10 business days. You will receive tracking information to monitor your package every step of the way.
Business days are Monday through Friday, excluding major holidays in Laos and your destination country. Our team processes and ships orders during business days. Orders placed on weekends or holidays will be processed on the next business day. Please factor this in when estimating delivery times.
You will receive a confirmation email with a tracking number as soon as your order ships. Use this tracking number on our carrier’s website to monitor your package in real time. If you have not received a shipping notification within 5 business days, please contact our support team.
Tracking information may take 24 to 48 hours to update after your order ships. During international transit, there can be gaps in tracking as packages move between carriers. If your tracking has not updated in over 5 business days, please contact us and we will investigate with the carrier.